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1)Terms and Conditions
"Lloyd Pascoe"
means Lloyd Pascoe Leather Craft (H.K.) Co., Ltd located in Hong Kong SAR.
"The customer"
means any companies or persons who have requested to use our online services or purchase our product.
means any agreement between the parties which expressly or impliedly incorporates these Terms and Conditions as the context demands.
means the total price of the product that the customer agreed to purchase including shipping cost and other charges in respect of the products published from time to time by Lloyd Pascoe.
 means the item(s) sold by Lloyd Pascoe.
1.      Privacy Policy Statement
Lloyd Pascoe is committed to protect customer's personal and data privacy. We limit the collection and use of the data to the specific information we need to administer our business, provide you with the quality service and offer various opportunities that may be interest to you. Our privacy policy complies with the Personal Data (Privacy) Ordinance of the Hong Kong SAR.
2.     For the purposes of the provision of services, customer may be required to provide your personal information including, but not limited to, your name, company name, job title, email address, correspondence address, telephone number, fax number, credit card information including name of cardholder, credit card number, credit card billing address and expiry date etc.
The data customer provided may be used for one or more of the following purposes:
a.      To improve our services;
b.      To process and confirm your order;
c.      To contact you regarding your enquiries;
d.      To send you updates on our latest products and news for marketing purposes;
e.      For identification and verification purposes;
f.       For our own reference and record;
g.      When required or authorized by or under law to disclose the information.
To achieve the above purpose(s), Lloyd Pascoe may have to provide or transfer this information to third parties, whether in Hong Kong or overseas. We will never knowingly or intentionally use or share the data provided to us online in ways unrelated to the purposes aforementioned.
3.      Use of cookies
Lloyd Pascoe website will send cookies to customer's web browser and then store it on your computer system. Cookies are pieces of information about web surfer's computer configuration and for the purpose of analyzing web surfer's viewing habits. Cookies can better serve you when you re-visit to our website. Most web browsers automatically accept cookies, but you may modify your browser options to block them if you prefer.
4.      Lloyd Pascoe may occasionally send email updates to our customers and members about our latest products and news. If customer does not want to receive any email updates from us, you may email us to remove you from the subscription list. Should customer have any enquiries or comments concerning our privacy and security matters, please send email to us.
5.      Lloyd Pascoe presumes that every customer has the requisite capacity required for any use of our services. If customer is under the age of eighteen, a minor or not capable of assuming legal responsibility, you should receive the consent from your parents or guardians to use any of our services. Lloyd Pascoe shall not be liable to distinguish the age or capacity of persons who access our website and use our services. Lloyd Pascoe reserves the final rights for any loss or damages as the result of the aforementioned lack of capacity and may terminate their membership as well as access to our website.
6.      The selling prices displayed on the web are FOB Hong Kong prices only, which do not include any shipping, insurance, tax and duty charges. The customer undertakes to settle all related payment. For purchasing Standard Pack Mix or any net individual purchase amount exceeding US$2,000.00, Lloyd Pascoe shall pay import duty and offer free "To Door" delivery.
7.      Lloyd Pascoe agrees to provide product to the customer who shall settle the payment and all applicable charges, taxes and tariffs relating to importing the product into other countries. The product will only be delivered to the customer upon receipt of payment. If Lloyd Pascoe does not receive the full payment, we will be entitled to terminate the transaction.
8.      Import duties may need for some countries. Lloyd Pascoe shall NOT take any responsibility for any import duties or any other expenses (if any), that may need for the items to be delivered to any countries.
9.      If the product is out of stock, Lloyd Pascoe will inform customer as soon as possible. You can either cancel your order or place the order for a later delivery date.
10.    Products sold are NON-REFUNDABLE.
11.    All product photos are shown for illustration and reference purpose only. Choice of colors and fabric patterns may vary and is subject to Lloyd Pascoe’s stock availability.
12.    Exchange Policy
Lloyd Pascoe reserves the sole and final rights to determine the cause of a defect. Lloyd Pascoe shall NOT be liable to replace the product or to refund the purchase price paid for the product. Lloyd Pascoe guarantees to exchange a product if product has any imperfections due to a proved manufacturing defect. Replacements will only be accepted if the item was purchased through our online shop.
The Customer must notify Lloyd Pascoe by email within 10 days upon receipt of products for exchange. The Customer will receive a Return Merchandise Authorization (RMA) number and mailing address from us. NO exchange will be offered without a RMA number. All personalized products are NOT returnable. Once the Customer have obtained a RMA for the return:
i) Place the merchandise in a box with a copy of the invoice if possible and a short note explaining if the Customer would like an exchange. Please indicate which item(s) the Customer would like, along with product code. Also include any other information that may be relevant.
ii) Seal the return securely, in its original condition and packing without any scratch, missing any packing materials and all accessories in the original packing. Send the box back within 10 days to us via insured mail. The product must be packed properly for safe shipping in case returning for service is in need.
Lloyd Pascoe shall NOT be responsible for any loss or damages in transit. The Customer undertakes to pay the postage for the return of the goods and must pay for before the package is returned.
The Customer will incur the original delivery charge, the cost of returning the product to Lloyd Pascoe plus the new delivery charge for exchange. Lloyd Pascoe will refund the original delivery charge and reimburse for the cost of return postage, if Lloyd Pascoe has sent the wrong item or the item is defective.
13.    This website and its content are provided on an "as-is" basis without any warranties of any kind, either express or implied, as to the website's operation or content. To the fullest extent permitted by law, Lloyd Pascoe disclaims all warranties, express or implied. Lloyd Pascoe shall not be liable for any loss or damages howsoever arising herein.
14.    The customer is responsible for maintaining the confidentiality of membership account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Lloyd Pascoe shall not be liable for any loss or damages as the result of customer mismanage membership account and / or password. Lloyd Pascoe reserves the final right to refuse service, terminate membership or cancel orders in our sole discretion.
15.    All compilation and content of this website, including its assembly, design, text, illustrations, photographs, logos, etc., is the intellectual property of Lloyd Pascoe and its service provider. This website and its contents may be used only for personal and noncommercial use. All rights are reserved by Lloyd Pascoe.
16.    Lloyd Pascoe may disclose the data when required by law or court order, or as requested by other government or law enforcement authorities, or in the good faith that disclosure is otherwise necessary or advisable including and without limitation to protect the rights or properties of Lloyd Pascoe. This also applies when we have reason to believe that disclosing the data is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.
Lloyd Pascoe reserves the right to vary or amend the rules in this "Terms and Conditions" without prior notice to customer in any form that including, but not limited to, email, facsimile and post. However, customer can always read our "Terms and Conditions" from our web.


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